BODEGA LUISYANA S.L. will not ship any orders until it has confirmed that payment has been made. Shipments of goods will typically be made by courier depending on the destination.

The delivery dates or deadlines are to be understood as approximate and do not constitute a material breach in case of delay. If BODEGA LUISYANA S.L. has not delivered the goods within 30 days from the agreed delivery date, the customer will be entitled to cancel the order and receive a full refund of the amount paid at no cost, without BODEGA LUISYANA S.L. being liable for any damages or losses.

The delivery time is usually between 2 and 10 business days, depending on the destination and the chosen payment method. This term is understood to apply as long as the availability of the goods has been confirmed and full payment of the order has been verified.

BODEGA LUISYANA S.L. will not assume any responsibility if the delivery of the product or service does not take place due to false, inaccurate, or incomplete information provided by the USER.

The delivery will be considered complete when the carrier has made the products available to the USER and they, or their representative, have signed the delivery receipt.

It is the USER's responsibility to verify the products upon receipt and indicate any exceptions or claims that may be justified on the delivery receipt.

In cases where the contract does not involve the physical delivery of any product, with products being directly downloaded from the website, BODEGA LUISYANA S.L. will inform the USER in advance about the procedure to follow for this download.

TRANSPORTATION COSTS

Shipping costs are automatically calculated based on the destination and the number of products purchased. Shipping costs will be detailed throughout the purchase process and can be reviewed before finalizing the purchase.

The delivery times are as follows:

• Mainland: 2 – 10 business days, starting from the first business day after order confirmation.

• Balearic Islands: 3 – 10 business days, starting from the first business day after order confirmation.

For orders paid via bank transfer, the confirmation will be considered complete once the transfer is received.